ASSESSMENT OF PATIENT’S SATISFACTION RECEIVING TREATMENT AT PHYSICAL THERAPY OUT-PATIENT DEPARTMENT OF HAYATABAD MEDICAL COMPLEX PESHAWAR

Abstract

ABSTRACT

Introduction: Patient satisfaction is an important indicator of the quality of care given to patients in the health care system. It helps the clinician to know about the exact and objective feedback of the services they provide and to improve the quality and outcome of patient care. Patient satisfaction in physical therapy has not been closely monitored, and limited research exists in the field of health services in this area. The purpose of this study was to measure the patient's satisfaction at the physiotherapy OPD of Hayatabad medical complex Peshawar.

Material & Methods: A cross-sectional survey was conducted from October 2018 to January 2019 to measure patient satisfaction. MedRisk patient satisfaction questionnaire by Beattie et al (2005) was used for data collection. The questionnaire was distributed among 125 participants at the physiotherapy OPD of Hayatabad medical complex Peshawar by non-probability convenient sampling. SPSS version 20 was used for data analysis.

Results: A total of 125 participants were recruited of which more than half were female (n=70, 56%) and male (n=55,44%) with a mean age of 41.88±12.23. The chief complaint participants presented with was shoulder pain (n=29, 23.2%) followed by low back pain (n=24,19.2%). Patients were satisfied and responded positively to all the MedRisk patient satisfaction questionnaire statements.  When asked the participants “My therapist treats me respectfully” (n=4,3.2%) disagree, (n=4,3.2%) neutral responses, and (n=117,93.6%) agree. When inquired about the time therapist spend with participants (n=111, 88.8%) disagree, (n=14, 11.2%) agree. “My therapist thoroughly explains the treatment(s) I receive” (n=3,2.4%) disagree, (n=3,2.4%) neutral response and (n=119,95.2%) agree. “Overall, I am completely satisfied with the services I received from my therapist” (n=1,0.8%) disagree, (n=7,5.6%) neutral response, (n=117,93.6%) agree. No significant correlation was found between gender and patient satisfaction as the p-value was greater than 0.05.

Conclusion: This cross-sectional survey showed a high level of patient satisfaction with physiotherapy and good quality care to the patient by a professional therapist in physiotherapy OPD of Hayatabad medical complex Peshawar.

Keywords: Physical Therapy, Patient satisfaction